Mantra Adcom believes in fair trade and will do everything to assist its customers to the farthest possible extent. We have an easy cancellation, return and refund policy. To understand it better, please refer to sections below.
An order can be cancelled under following situations, by customer:
Order placed by mistake
Items in the Order are no longer needed
An order can be cancelled under following situations, by Mantra Adcom:
COD Order remains unconfirmed due to no response from customer during validation (before dispatch)
tems in an order have gone out of stock
Order seems fraudulent MANTRA ADCOM
Once the order has been processed and dispatched, order cancellation requests cannot be initiated. This is only because MANTRA ADCOM may not have control over the logistics services at various checkpoints. Any order if dispatched, will be attempted to be delivered to customer (which customer can reject).
Every dispatched order, if rejected, results in RTO (Return to Origin), which is incurs a significant cost to MANTRA ADCOM. We therefore encourage all customers to reject an order delivery with thoughtfulness.
Also, order cancellation requests must be placed within 24 hours of order placement.
– Our order processing team takes off on Sunday (and National holidays).
– There is no cancellation fee for all cancellations done within 24 hours of order placement.
– Order cancellation does not apply to orders with express shipment request.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return:
1: Full Unboxing video (uncut, unedited with original packaging) of the product is require.
2: Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We endeavor to initiate an eligible refund within 3-4 business days. Further, it may take additional 7-10 working days for the banks to process the return initiated.
COD advance payment is not refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, we may request you to share with us your bank statement & please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- Credit / Debit Cards
- Offline Payments
- UPI payment