Shipping & Returns

Shipping Policy

What all locations do you ship?

  • We provide shipping and cover on specific postal codes which is covered by Our Courier Companies in India & Other Countries.

I have ordered already, when would you ship my order?

  • Majority of our orders are shipped within 2 to 3 working days of the order confirmation.

  • Do you ship on all days?

We ship on all week days (Monday to Saturday), excluding public holidays.

  • If you have ordered on Sunday (or Public Holiday), order confirmation happens on next working day.

My order has more than one product. Would you ship all of them in single shipping?

  • While we shall endeavor to ship all products in your order together, this may not always be possible due to product characteristics or availability. We appreciate your understanding in this case.

Will I be notified if my order has been shipped?

  • Yes. We will update the tracking number against order, in your account. You can check the same by logging on to your account. You will be notified over email and/or SMS as well.

How can I track my order shipment?

  • Yes. We will update the tracking number against order, in your account. You can check the same by logging on to your account. You will be notified over email as well.

How long would it take for my order to reach shipping address?

  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. Based on experience, leading logistic partners in India have an estimated delivery time of of 6-7 days for most shipments.

Can you deliver at Remote Locations?

  • Orders can be delivered only in the serviceable postal codes. If you are not sure, feel free to contact us to confirm if we deliver to your postal code.

How many delivery attempts are made?

Once

The delivery of the products ordered will be attempted only once at the address as provided in the order. In case where delivery is not done due to following reasons, our Logistic partners would hold the package at their warehouse for next 24 hours before

dispatching it back to us:

▪ Delivery not done due to wrong address.

▪ Recipient not available.

▪ Premises locked.

▪ Incorrect contact or extension number; contact number not working / no reply / not reachable.

▪ Recipient refused the products.

In such cases, you shall contact our customer service to reschedule the package delivery, with max delivery attempts as three.


Phone: +91-8882222191, 8882222192 (10AM-6PM)
Email: mantraadcom@gmail..com

Return & Exchange Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy.

For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Product Conditions

  • Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

  • Complete Product

All in-the-box accessories should be present.

  • Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

  • Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

  • Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

General Rules for a successful Return

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

  2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects.

Wrong Delivery -

(Customer received delivery message, product not delivered):

'In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.'

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© 2021 by Mantra Adcom Pvt. Ltd.

c-111, 2nd Floor, Pandav Nagar Complex, Ganesh Nagar, New Delhi- 110092

email- mantraadcom@gmail.com